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Operations Manager

The Operations Director will be responsible for the total success of a high profile residential dining service program including retail, sustainability, faculty dining, and catering at the prominent urban university, Chicago State University, located at Chicago, IL. The ideal candidate will have significant contract food service management experience, operations, financial, and exceptional client relations skills.  Additionally,  ServSafe Certified, HACCP standards, leadership, staff development, and customer service skills.

 

The Operations Director  will provide hands-on leadership for the entire dining program by providing supervision to talented staff managers, hourly supervisors, and employees.  This role will execute the “Perkins Difference” philosophy by providing a consistent high quality dining program for Chicago State with a commitment to continuous improvement of the dining services program. The Operations Director, in conjunction with the Human Resources department, will be responsible for the hiring, training, staffing, and performance management of the staff.

 

KEY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO

 

*The primary duties for this position include: collaborating in the hiring, development, and retention of a high quality staff with the General Manager.

*Supporting the Executive Chef collaboratively in developing innovative menus with appropriate nutritional information.

*Champion of “sustainability” for the dining services program.

*Responsible for maintaining high standards of sanitation and employee safety.

**Responsible for achieving the budgeted goals and targets each week and implementing effective cost control strategies in terms of food and labor.

*Responsible for the ongoing training and development of the front-line staff in terms of customer service standards, food safety, and sanitation.

*College degree in restaurant/hotel field or equivalent experience
* Seven to ten years’ experience in contract foodservice management field, with additional experience in catering.

* Must be professional in all forms of business interactions, communications and must present a professional demeanor at all times.
* ServSafe Certified ( or must be certified in 90 days of hire).
* Exceptional organizational and computer skills (Microsoft Office) are required.

 

*Perkins Management Services Company, Inc. requires all employees to successfully complete a drug screen and background check.

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