Quality Control Manager 

Job Summary: The Quality Control Manager is responsible for overseeing and ensuring the quality and safety of food products and services within the foodservice operation. This role involves implementing and maintaining quality control procedures, conducting inspections, training employees in quality and safety procedures; and ensuring compliance with health and safety regulations. This role also involves monitoring, training, and disciplining customer service employees as well as responding to customer service complaints. 

Key Responsibilities:

• Implement quality control policies and procedures to ensure food safety and quality standards are met.
• Conduct regular inspections of food preparation areas, equipment, and products to ensure adherence to quality and safety standards.
• Monitor and analyze quality metrics, identifying areas for improvement and implementing corrective actions.
• Train and supervise staff on quality control procedures and food safety practices.
• Ensure compliance with local, state, and federal health and safety regulations.
• Ensure compliance with company policies, procedures, and protocols.
• Collaborate with suppliers and vendors to ensure the quality of incoming products.
• Handle customer complaints related to food quality and take appropriate action to resolve issues.
• Prepare and maintain documentation related to quality control processes, inspections, and compliance.

Qualifications:

• Bachelor’s degree preferred.
• Proven experience in quality control within the foodservice industry.
• Strong understanding of food safety regulations and standards.
• Excellent attention to detail and problem-solving skills.
• Strong communication and leadership abilities.
• Ability to work effectively under pressure and manage multiple tasks.

Work Environment:

• The position involves working in various foodservice environments, including kitchens and dining areas.
• Requires standing, walking, and occasional lifting of materials and equipment.

This role is essential in maintaining high standards of food quality and safety, ensuring customer satisfaction and compliance with regulatory requirements.